At Aguma Tea and Herbs Ventures, customer satisfaction is our top priority. Please read our refund and return policy carefully before making a purchase.
Returns
We only accept returns for products that are defective or damaged upon arrival. If you receive a faulty item, please contact us within 10 days of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- Proof of purchase (e.g., receipt or order number) is required.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
Non-Returnable Items
Please note that we do not offer refunds or accept returns for:
- Items that are not defective or damaged
- Items returned after the return period has expired
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at +233 59 203 0786 or [email protected].
Contact Us
If you have any questions about your order or our policy, please don’t hesitate to reach out to us at [email protected]
